SHIPPING

 

 

Shipping and Delivery Method

 

Most orders are shipped directly from the factories and warehouses where the products are stored. Orders for multiple products may be shipped from two or more locations and even different states. Therefore, if you receive a delivery of only part of the order you placed, more than likely there is one or more deliveries still on the way to you. The shipping carriers used are determined by the point of origin factories.

 

Expediting Orders

 

We start processing orders as soon as we get them. Most of our orders are processed and shipped within 3-4 business days from the time the order was placed. Let us know your need-date and we will inform you by email if your order cannot be fulfilled in a timely manner.

 

Rush! Service

 

The Rush! Service is an option we offer to customers who need their order delivered ASAP.  Rush! Service will move your order ahead of other orders and get it out of the warehouse the same or next business day. Rush! Service expedites the processing of your order, but it DOES NOT UPGRADE SHIPPING. Shipping upgrades require an additional charge. The non-refundable Rush! Service charge is $20 and is available for most products.

 

Shipping Upgrades

 

Once your order leaves the warehouse the number of days it will take to get to you depends on where you, the customer, are located. Ground transportation is the slowest and may take up to 10 days. In most cases we offer two shipping upgrade services that will guarantee the delivery time selected: "2 Day" and "Next Day" express. Where USPS is the carrier, upgrading is possible only to Express Mail which will get the package to you within 1-2 days. Costs for upgrades in shipping and handling are quoted by email. We will send you an email to let you know what the cost is and will wait for your acknowledgement. If we do not receive a response from you within 12 hours, we will charge your credit card for ground shipping and handling costs, and the order will be shipped by ground transportation.

 

Order Cancellation

 

We start processing your order as soon as we get it. Orders placed on a week day and cancelled 12 hours after they were submitted will incur a 20% cancellation fee. Orders placed after 3 PM Eastern on a Friday may be cancelled before 7 AM Eastern on the following Monday without incurring a penalty.

 

Claim of Delivery

 

Customers are responsible for merchandise which the shipping carrier records as delivered.

 

Delivery to Wrong Address

 

Shipments that cannot be delivered by the carrier due to wrong of missing information supplied by the customer will be subject to a 25% handling fee. Please be sure to give us both your physical address and your PO Box Number if you have one.

 

 

Shipping and Handling Rates for Orders

 

Non-refundable shipping charges listed below are added to the order's total at checkout:

Up to $50.00- shipping and handling is $8.75

Up to $75.00- shipping and handling is $12.25

Up to $100.00- shipping and handling is $13.50

Up to $125.00- shipping and handling is $14.85

Up to $150.00- shipping and handling is $16.25

Up to $200.00- shipping and handling is $20.00

Up to $299.00- shipping and handling is $26.00

Over $300.00-shipping and handling is FREE except when upgrading delivery or if any part of the order is returned.

 

Satisfaction

RETURNS

 

 

Return Policy

 

Your satisfaction is most important to us. Please note our return policy as restrictions apply:

 

1.     Contact Smartbrideonline via e-mail within 5 days of merchandise receipt. DO NOT PHONE us for a return request.

2.     You must get prior authorization from Smartbrideonline before making a return. We will email you an authorization code and an address where to return the item. Returns received without an authorization e-mail from Smartbrideonline will be sent back. The cost of the return shipping and handling will be charged to the credit card on file.

3.     Returns must be received no later than 2 weeks after receiving the return authorization (via email) from Smartbrideonline. Returns affect our buying and inventory control. It is important for us to get your return when we expect it. NO CREDIT WILL BE ISSUED FOR RETURNS ARRIVING AFTER THE TWO WEEK DEADLINE.

4.     Some of our vendors charge a 25-30% restocking fee. Contact us by email (esther@smartbrideonline.com) or by phone (856 753-8818) for details on restocking fees.

5.     All returned veils will incur a 25% restocking fee.

6.     Products must be returned in their original condition and cello packaging. Each product is wrapped separately and it is important to send it back wrapped the way you received it. Products cannot be resold without this protective wrapping. Products returned in any other condition will be subject to a 50% restocking fee or returned at our discretion.

7.     PERSONALIZED AND HANDCRAFTED PRODUCTS cannot be returned. If you are not sure whether a product can be returned, send us an email with the product number  (esther@smartbrideonline.com). We will be happy to help you.

8.     Return shipping cost is the responsibility of the customer.

 

 

Refund for Returns

 

Refunds for accepted returns will be issued to the credit card on file as soon as the return is processed. Original shipping and handling charges and drop-ship charges are not refundable. These are monies already spent by Smartbrideonline to ship the package to you and are no longer available for refund. In the case where merchandise is damaged and it has been determined by Smartbrideonline that the damage occurred by circumstances other than mishandling by the customer, shipping and handling charges are refundable. The maximum credit to be issued for shipping and handling charges (original shipping cost of product to the customer) for damaged products will be the ground shipping cost listed in our shipping and handling cost rates listed above.